Website UX & Conversion Audit for small businesses
Website Clarity Audit
Find out exactly where your website is losing customers. We review your whole site through a first-time visitor's eyes and give you your top 10 fixes, ranked by impact.
From SGD350 · Delivered in 5 working daysWho it’s for
This audit is for you if…
Visitors, no enquiries
People browse, then leave
Traffic comes in, but bookings and messages don't
Your ads aren't paying off
You're paying for clicks that never convert
Your forms sit empty
Your contact or booking form rarely gets used
Planning a redesign
Don't redesign blind
Find out what's actually broken before you spend
Keep what works
Know which parts of your site to protect
Brief your designer better
Hand over a clear, prioritised fix list
Too close to see it
You built it yourself
It makes sense to you, but not to a stranger
It's been years
Your business has grown, but your website hasn't
No one's told you the truth
Friends say it looks nice. Customers just leave.
If any of these sound familiar, an audit will show you exactly what's going wrong and what to fix first.
What’s included
What we’ll review
-
Can visitors tell what you do, who it's for and what to do next within seconds? We’ll check your headlines, layout and messaging on every key page.
-
We’ll follow the path a customer takes to book, enquire or buy, and find every point of friction: hidden buttons, confusing forms, missing prices and dead ends.
-
Are your reviews, photos and proof where decisions happen? Does your copy sound like you, or like everyone else in your industry?
-
Can Google and AI tools like ChatGPT understand and recommend your business? We’ll check page titles, structure, search-matched content and your Google Business Profile.
What you get
A recorded video walkthrough
A 15–20 minute screen recording explaining each issue, so you see exactly what I see.
Your top 10 fixes, ranked
A prioritised list ordered by impact and effort, so you know what to fix first.
Screenshots and examples
Every issue marked on your actual pages, with a clear suggested fix.
A 30-minute follow-up call
Go through the findings together and ask anything.
Mini UX Audit
FREE
Homepage only
Your top 3 issues
Short written summary
Free, limited to 5 a month
Website Clarity Audit
From SGD350
Your whole website
Your top 10 fixes, ranked by impact
SEO and AI-search checks
Video walkthrough plus follow-up call
How it works
01: Book. Fill in the form below. We’ll confirm within 1 working day and send payment details.
02: Review. We go through your full site on desktop and mobile, as a first-time customer would.
03: Deliver. Within 5 working days, you receive your video walkthrough and ranked fix list.
04: Discuss. We meet for 30 minutes to go through the findings and next steps.
Want to know why customers leave?
An audit shows you what's likely going wrong.
A Customer Insight Study tells you why, from your real customers.
Book the study within 30 days of your audit, and your audit fee is credited towards it.
Frequently Asked Questions
still have questions?
take a look at the FAQ or reach out anytime.
when you’re feeling ready, go ahead and book a call.
-
The Kleaarity Website Clarity Audit starts from S$350 for most small business websites.
Larger sites with many pages or an online store may be quoted higher. You'll get a fixed price before we start.
-
A UX audit is an expert review of your website, based on proven usability principles. User research involves talking to and observing your real customers.
An audit finds likely issues fast. Research confirms the real reasons customers leave.
-
The audit gives you a clear, prioritised fix list you or your web designer can act on. If you'd like us to implement the changes, ask about Kleaarity Pulse.
-
Any website platform: Squarespace, Wix, WordPress, Shopify and others. We’ll review it as a visitor would, so you don't need to give me login access.
-
No. Every audit is done personally by a UX researcher with years of experience.
No automated reports, no AI-generated findings.
book your website clarity audit
we fill in the details here and we will confirm your pricing within 1 working day.
No obligations.