Terms of Service

Last updated: 6 November 2026

These terms apply to all services provided by Kleaarity, operated by Kleaarity Pte. Ltd., UEN 202649012E, Singapore. By booking a service with us, you agree to these terms.

1. Our services

  • Free Mini Audit
  • Website & Content Audit
  • Customer Search Strategy
  • Website Build or Rebuild
  • Ongoing content, by written agreement

The exact scope, price and timeline for each paid project are confirmed in writing (by email or quote) before work begins.

2. Free mini audit

  • Free mini audits are limited to 5 per month and offered at our discretion.
  • They cover your homepage only and include up to 3 issues with suggested fixes.
  • There is no obligation to buy any further service.

3. Quotes and payment

  • All prices are in Singapore dollars (SGD). Kleaarity is not GST-registered, so no GST is added.
  • Website & Content Audit: paid in full before work begins.
  • Customer Search Strategy: 50% deposit to begin, with the balance due on delivery.
  • Website Build or Rebuild: 50% deposit to begin, with the balance due before launch.
  • Ongoing content: billed monthly in advance, as agreed in writing.
  • Payment is due within 7 days of invoice, by PayNow to our UEN or by bank transfer.
  • Work may be paused if payment is overdue.

4. Audit credit

If you book a Customer Search Strategy within 30 days of completing a Website & Content Audit, the audit fee is credited in full towards it.

5. Customer Search Strategy

  • The standard scope includes a Customer Question Map, a content plan, rewrites of up to 3 key pages, 2 blog posts, search setup for those pages, and a 60-minute walkthrough call.
  • Written content includes up to 2 rounds of revisions. Extra content or revisions are quoted separately.

6. Website builds

  • Website builds start from S$2,500 for up to 5 pages.
  • The standard scope includes customer search mapping, content writing, up to 5 pages and 2 rounds of revisions. Extra pages and changes beyond this are quoted separately.
  • You pay platform subscription and domain fees directly to the provider, and you own the website and content once paid in full.
  • 30 days of post-launch support covers fixes to the delivered work, not new features or additional pages.

7. Ongoing content

Ongoing monthly content is available by written agreement. The scope, monthly fee, minimum term and notice period are confirmed in writing before work begins.

8. Your responsibilities

  • Provide accurate information about your business and goals.
  • Give us website access where needed, and keep backups of your website.
  • Review and approve content in a reasonable time.
  • If you share customer enquiries, reviews or messages with us, remove personal details first, and make sure you are allowed to share them under the PDPA.

Delays on your side may extend project timelines.

9. Rescheduling and cancellation

  • Audits: once work has started, audit fees are non-refundable.
  • Customer Search Strategy and website builds: if you cancel before work begins, we refund your deposit minus S$100 for planning time. Once work has started, the deposit is non-refundable.

10. Results

We use proven methods and our best professional judgement. However, search rankings, AI recommendations, traffic and sales depend on many factors outside our control. We do not guarantee specific rankings, recommendations, traffic or sales.

11. Confidentiality

We keep your business information and data confidential, and use them only to deliver your project. We will not share them with anyone else without your permission, except our service providers as described in our Privacy Policy.

12. Ownership

  • Once paid in full, you own the content, reports and deliverables we create for you.
  • We keep ownership of our methods, templates, frameworks and tools.
  • We will only name you or share your results publicly, for example as a case study, with your written permission.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to our services is limited to the fees you paid for that specific service. We are not liable for indirect losses, such as lost profits or lost business.

14. Changes to these terms

We may update these terms from time to time. The version in effect when you book a service applies to that project.

15. Governing law

These terms are governed by the laws of Singapore.

16. Contact

Questions about these terms? Email us at kleaarity@gmail.com.